"The translation called good has original value as a work of art."

- Benedetto Croce

Quality Assurance

We treat each of our projects as a standalone work of art. We shape our processes and workflow according to the client’s requirements and put all our focus, experience and the knowledge of our CAT-tool specialists into finding the solution perfectly suited for each project.

The translation Quality Assurance process encompasses the whole ecosystem of translation project management, starting from an accurate vendor selection and ending with the final QA checks.

Quality Assurance by QA Experts

A QA Check is the crucial synergy between the professionalism of top linguists and technical support of their skills. It detects possible mistakes on a specific project and provides structured feedback to the linguists.

How do we ensure it?

OUR LINGUISTS

We know our resources. An established rapport with our linguists ensures us improvement and
top-notch quality that we acquire through the following actions:

 

All our linguists are carefully
selected from the very beginning.

They are required to provide documented proof of their professional and educational qualifications along with five years of full-time professional experience in translating. Technical expertise and mastery of specific subject areas are also key in understanding if they can meet our clients’ requirements.

There is no end to the testing period. even our most trusted linguists regularly undergo evaluation.

Depending on the number of words translated for DEMA, their projects are thoroughly revised, implementing strict procedures established by Internal Quality Audits. Every linguist in our company receives regular feedback and periodical assessments. Evaluation parameters are integrated into our TMS which are visible and accessible to our PMs whenever it comes to selecting the most suitable resource for a specific project.

Daily contact with our linguists – sharing with them revisers’ feedback and opening a dialogue to optimize the final result.

Our PMs perform a second QA on all projects, therefore, clears potential doubts before delivery to the client. Informal and transparent communication allows us to have better insights into the difficulties they might encounter periodically, listen to their suggestions making collaborations more efficient, and satisfactory to all involved.

We have implemented a Quality Management System based on the fulfilment of requirements stipulated in UNI-EN-ISO 17100:2015 “Translation services. Requirements for translation services”.

Translation Quality Assurance Systems

AUTOMATED QA TOOLS

In order to ensure flawless translations for our clients, we support our linguists with Automated QA Tools software that checks for machine-detectable errors:

QA and LQA parameters inherently depend on the specific project requirements – ranging from complex terminology-endowed life sciences translations to Technical Translations, Website Localization, Legal or Marketing Transcreation projects.

To ensure that all project requirements are fully met, we apply both internal and external QA checks before delivering each project. We minimize risks and ensure that the project is completed in compliance with all requirements and standards.

Internal QA Checks
(CAT-Tool integrated QA)

The specific requirements and demands of translation projects are met through QA modules embedded in CAT tools used by the linguists. After we receive the translated files and QA Report from our linguists, our CAT Tool Specialists thoroughly check that all Quality Control Parameters are correctly set and tailored to the goal, covering Terminology, Formatting, Punctuation, Missing or Incomplete Translations, and compliance with Local Standards. A second QA Check is run by our CAT-Tool staff to isolate any unresolved issue.

An External QA check is done in
standalone Quality Assurance software tools

To double-check results of the built-in QA Tools, we also run an additional QA Check: These checks are usually performed in QA tools like Verifika, XBench or QA distiller. As we are working with LSPs, we adjust our workflows and tools depending on our client’s preference and project specific requirements therefore we are confident that we are meeting the standards. After the external check is performed, we revert to the linguist in case we have any doubt about the QA results. Once all results are recognized as false positives, we deliver the project.

Ready to start new successful
projects together? ​

The best solutions start from great partnerships.

About DEMA
Solutions 4LSCS

A group of professionals in translation industry providing multilingual translation services and DTP solutions to language service companies in Italian and EX-YU languages.

Links

Contact Us

Call Us At: +39 039 9467 678
Email Us At: info@dema-solutions.com

DEMA Solutions S.R.L.
Via Antonio Gramsci 10/12
20900 Monza Brianza
Italy

Hours:
Monday – Friday
9:00 – 18:00

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