or continuous aiming at better and greater things.
Among the many meanings of the word “quality”, two are of critical importance to managing for quality:
· Quality means those features of products which meet customer needs and thereby provide customer satisfaction.
· Quality means freedom from deficiencies / freedom from errors that require doing work over again (rework) or that result field failures, customer dissatisfaction, customer claims and so on.
Quality is an ancient topic.
In the beginning, Quality Control focused on “after the fact” – The Code of Hammurabi (c. 2000 B.C.) prescribed the death penalty for any builder of a house that later collapsed and killed the owner. So laws were enacted for punishing those whose poor quality caused damages.
This approach proved limited with the growth in science and technology. Therefore, over time, a trend for Quality Regulation “before the fact” emerged, to become preventive in nature.
It is clear that – now more than ever before – quality has come to take center stage. It is crucial for products reaching consumers to guarantee their safety and general satisfaction.
If you feel like going deep into Code of Hammurabi, make sure you don’t miss this source shared by Wikipedia.
The translation industry plays its role in the process and must comply with the latest quality requirements; thus it is also regulated by International Standards (ISO EN Norms, for instance) in the same way products are.
The nature of translation itself as a nonmaterial good (intangible product according to ISO EN 17100), makes Quality management a subtler topic if compared to measurable features of a material object. It is not possible to perform a chemical analyses or a lab test to check for objective failures.
So how do we strive towards Quality?
What are our tools to ensure it?
LSCs working in our industry are well aware that QA Check is a powerful tool evaluating the performance of a specific project and implementing necessary corrections. It can be embedded in the CAT Tools or used as a further stand-alone step. It provides for quality assurance by pointing out errors and warnings from terminology, spelling, inconsistencies to missing localization standards.
Yet quality control in a broader sense aims at ‘continual improvement’. This term connotes the ongoing nature of strategy and its main purpose is to verify that control is being attained and maintained.